You Don't Have to
Carry It Alone.

Getting Started

Choose a service from Elder Care, Shopping Buddy, Medical Assistance, Movie Partner, Events & Clubbing or Travel Companion, browse verified Partner profiles, and book securely at a time that works for you.

Common Questions

• How do I book a Partner? — Select a service, pick a verified profile, choose your time slot and confirm.
• How do I cancel or reschedule? — Go to "My Bookings" in your account and adjust up to 2 hours before your session.
• How do I pay? — Payments are processed securely at the time of booking; no cash exchange is required.
• What if my Partner doesn't show up? — Contact our support team immediately and we'll arrange a replacement or refund.

Still Need Help?

Our support team is available 24×7. Reach us at care@dilsetalk.online or call +91 8368950549, or use the Contact Us option below.

Verified Professionals

Every Partner completes identity verification and a background check before joining the platform. Look for the "100% Verified" badge on each profile.

Safety Guidelines

• All sessions are logged with time, location and Partner details for accountability.
• Meet in public or agreed locations for first-time bookings whenever possible.
• Use in-app messaging and payments only — never share personal financial details directly.
• Rate and review your Partner after every session to help keep the community safe.

Emergency Support

If you ever feel unsafe during a session, use the in-app SOS button or call our 24×7 safety line immediately.

1. Acceptance of Terms

By creating an account or booking a service on DilseTalk, you agree to these terms and to use the platform responsibly and lawfully.

2. Eligibility

You must be at least 18 years old to create an account, book a service, or register as a Partner on DilseTalk.

3. Bookings & Payments

All bookings must be made and paid for through the DilseTalk platform. Cancellations made within the allowed window may be eligible for a refund as per our cancellation policy. Off-platform payment requests should be reported immediately.

4. Cancellations & Refunds

Bookings cancelled more than 2 hours before the scheduled time are eligible for a full refund. Cancellations within 2 hours, or no-shows by the client, may be subject to a partial charge.

5. User Conduct

Users and Partners are expected to treat each other with respect. Harassment, discrimination, unsafe behavior, or any attempt to bypass platform safety measures may result in account suspension or a permanent ban.

6. Partner Obligations

Partners must keep their verification documents current, honor confirmed bookings, and follow the professional conduct guidelines at all times while representing DilseTalk.

7. Liability

DilseTalk connects verified professionals with users but is not liable for outcomes outside its reasonable control. Users and Partners engage with each other at their own discretion, subject to the platform's safety guidelines.

8. Account Suspension & Termination

DilseTalk reserves the right to suspend or terminate any account that violates these terms, provides false information, or poses a risk to the safety of the community.

9. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Panchkula, Haryana.

10. Changes to Terms

We may update these terms from time to time. Continued use of the platform after changes are posted means you accept the latest version.

11. Grievance Redressal

For any complaints or concerns about a booking, a Partner, or the platform, please write to our support team. We aim to acknowledge every grievance within 24 hours and resolve it within a reasonable timeframe as per applicable law.

Information We Collect

We collect basic profile details (name, contact info, location) and booking history needed to match you with the right Partner and provide support.

How We Use It

• To verify identities and keep the platform safe.
• To process bookings and payments securely.
• To improve our services and provide customer support.

Data Sharing

We never sell your personal data. We may share limited details with:

• Your matched Partner or client, only what is needed to fulfil a confirmed booking.
• Trusted payment gateways, to process your booking payment securely.
• SMS/communication providers, to send booking confirmations and OTPs.
• Law enforcement or regulators, only when legally required to do so.

Data Security

We use encryption, access controls and secure servers to protect your information, and we regularly review our practices to keep your data safe.

Your Rights

You can, at any time, request to access your data, correct inaccurate details, delete your account, or opt out of marketing communications by contacting our support team.

Cancelling a Booking

Bookings cancelled more than 2 hours before the scheduled start time are eligible for a full refund to your original payment method. Cancellations made within 2 hours of the scheduled time, or a no-show by the client, may attract a partial charge to compensate the Partner for the reserved time.

If Your Partner Doesn't Show Up

If your assigned Partner cancels late or fails to arrive, you're entitled to a full refund or a free replacement Partner, whichever you prefer. Simply report the issue through the app or to our support team right after the session.

Service Quality Concerns

• Report any issue within 24 hours of the session ending.
• Share a short description of what went wrong, with evidence if you have it.
• Our team reviews every case and may approve a partial or full refund based on the findings.
• Repeated or false claims may result in restrictions on your account.

Refund Timelines

Approved refunds are processed within 5-7 business days and credited back to the original payment method used for the booking.

Repeated Cancellations

Frequently cancelling confirmed bookings at short notice may lead to a review of your account and, in some cases, temporary restrictions on booking new sessions.

Response Time

We typically respond to emails within 4 hours and resolve most queries within 24 hours. For urgent safety concerns, please use the in-app SOS button or call our support line directly.